Sr Technical Escalations Manager

Databricks(10 days ago)

HybridFull TimeSenior$130,000 - $150,000Customer Support/Technical Support

About this role

Databricks is seeking a Senior Technical Escalation Manager to coordinate efforts to resolve critical customer issues and major incidents, working across internal teams and with external partners. The role involves managing escalations, developing customer recovery plans, and leveraging data and technical skills to ensure customer satisfaction.

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Required Skills

Customer Support
Escalation Management
Data Analysis
Linux/Unix
Cloud Computing
Big Data
SQL
Networking
Incident Management
Communication

Qualifications

BS in Computer Science or related field

About Databricks

databricks.com

Databricks is a unified Data Intelligence Platform that helps organizations build, deploy, and manage data, analytics, and AI at scale. Built on Apache Spark and Delta Lake, it provides a “lakehouse” architecture that combines data engineering, ETL, data warehousing, streaming, and machine learning (including MLflow and feature store) in a single managed service. The platform includes collaborative notebooks, scalable compute across major clouds, and built‑in governance, security, and performance optimizations. Enterprises use Databricks to simplify data pipelines, accelerate model development with a data‑centric approach, and operationalize analytics and AI.

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