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Switching Software Customer Engineering Escalations at Hewlett Packard Enterprise - ApplyBlast

Switching Software Customer Engineering Escalations

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Roseville, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

This Senior Customer Engineering Escalation Engineer role at HPE leads complex, business-critical networking escalations with deep expertise in switching and data center fabrics. As a technical lead during incidents, the individual drives mitigation strategies, coordinates cross-functional teams, and communicates effectively with senior stakeholders to resolve high-severity issues.

Responsibilities

Lead technical investigation and triage for complex customer network escalations
Isolate root causes in switching and data center fabric environments
Coordinate cross-functional teams to accelerate incident resolution
Communicate mitigation strategies to senior customer leadership and internal stakeholders
Document root cause analyses and contribute to post-mortems for continuous improvement

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.