Sr. Technical Representative, Global Service Desk (TCF)

Philip Morris International(1 month ago)

Gurugram, IndiaOnsiteFull TimeSenior$125,477 - $168,990 (estimated)Information Technology

About this role

The Sr. Technical Representative on the Global Service Desk serves as the primary contact for internal users' technical inquiries and service desk interactions, focusing on maintaining service quality and user satisfaction. The position is part of the organization's IT support function based in Gurugram and typically engages with desktop and application environments.

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Required Skills

Desktop Support
Application Support
Incident Management
Troubleshooting
Ticketing
Windows
MS Office
Customer Service
Communication
Problem Solving

Qualifications

Bachelor's Degree
BCA
MCA
BTech
Diploma in Computer Science

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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