Sr. Technical Support Engineer (Night Shift)

Aera Technology(1 month ago)

HybridFull TimeSenior$112,194 - $150,726 (estimated)Technical Support

About this role

The Senior Technical Support Engineer at Aera Technology serves as a key technical authority and primary escalation point for the most complex, high-impact customer issues. The role is deeply involved in investigating novel system-wide problems, driving critical incident resolution, and influencing product direction through close collaboration with engineering and other technical teams. This position also represents the support organization in architectural and roadmap discussions while setting technical standards across the global support team. Additionally, it includes mentoring and formally training junior staff to uplift the overall capability of the support function.

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Required Skills

Technical Support
DevOps Practices
Software Engineering
Cloud Platforms
Containerization
Code Debugging
Stack Trace Analysis
Scripting
Root Cause Analysis
Incident Management

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About Aera Technology

aeratechnology.com

Aera Technology is a Decision Intelligence company that helps enterprises become more agile by automating and accelerating complex business decisions. Its flagship Aera Decision Cloud™ and modular Aera Skills™ (e.g., logistics, demand, inventory, procurement, finance, revenue, control tower) connect to enterprise systems, apply AI/ML and real‑time data, and surface recommended actions to improve planning, operations, and financial outcomes. Headquartered in Mountain View, CA, Aera focuses on turning data into fast, explainable decisions so organizations can respond quickly to changing market conditions.