Sr. Technical Support Engineer

Menlo Security(2 months ago)

HybridFull TimeSenior$130,302 - $173,793 (estimated)Supt

About this role

A Senior Technical Support Engineer at Menlo Security leads troubleshooting efforts for customer-reported issues in enterprise cloud and network security, ensuring timely resolution through phone, email, or remote sessions. The role involves providing best practice recommendations, creating knowledge base articles, mentoring tier 1 and tier 2 support engineers, and analyzing technical data such as Splunk logs and network traces. Candidates should possess strong analytical skills, a solid background in TCP/IP and web proxy technologies, and relevant experience in security services.

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Required Skills

Troubleshooting
Customer Support
Configuration Management
Best Practices
Knowledge Base Creation
Cloud Environment
OVA/Appliance
Software Issue Resolution
Train Engineers
Patch Qualification

+5 more

Qualifications

BS or MS in EE or CS/CE, Math, Physics or related fields

About Menlo Security

menlosecurity.com

Menlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.