Sr. Technical Support Engineer
Menlo Security
About this role
A Senior Technical Support Engineer at Menlo Security leads troubleshooting efforts for customer-reported issues in enterprise cloud and network security, ensuring timely resolution through phone, email, or remote sessions. The role involves providing best practice recommendations, creating knowledge base articles, mentoring tier 1 and tier 2 support engineers, and analyzing technical data such as Splunk logs and network traces. Candidates should possess strong analytical skills, a solid background in TCP/IP and web proxy technologies, and relevant experience in security services.
Skills
Qualifications
About Menlo Security
menlosecurity.comMenlo Security is a cybersecurity company that specializes in browser isolation technology to protect organizations from online threats such as phishing and malware. Their flagship product, the Secure Enterprise Browser, enables users to browse safely by isolating web sessions and preventing threats from reaching corporate networks. With a focus on providing secure access to applications and data across various environments, Menlo Security empowers enterprises to maintain productivity while defending against evolving cyber threats. The company is recognized for its innovative solutions that enable seamless security without the need for extensive user training or changes in browsing behavior.
Recent company news
Business WireMenlo Security Appoints Bill Robbins as CEO to Build on Rapid Growth
2 weeks ago
BankInfoSecurityNew Menlo Security CEO Eyes Agentic AI Runtime Protection
2 weeks ago
Hunt Scanlon MediaSPMB Recruits Chief Product Officer for Menlo Security
Sep 4, 2025
Yahoo FinanceMenlo Security and Google Cloud Partner to Leverage Google’s Gemini Models for Advanced Phishing Prevention
Sep 9, 2025
FinTech GlobalMenlo Security bags $75m in Series D round – Financial Services CyberTech Forum 2023
Jul 10, 2025
About Menlo Security
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Menlo Security.
Salary
$130k – $174k
per year