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Sr. Technical Support Engineer at Stellar Cyber - ApplyBlast

Sr. Technical Support Engineer

Stellar Cyber

3 months ago

4.5 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Sr. Technical Support Engineer role is a full-time, remote position within the Information Technology and Services sector. It targets mid‑senior level professionals with at least an associate degree, focusing on providing advanced technical assistance and support to customers. The role is part of the company's Customer Success organization and contributes to maintaining high levels of client satisfaction.

Responsibilities

Provide tier‑2 technical assistance to customers
Diagnose and resolve complex software issues
Collaborate with engineering teams to reproduce bugs
Document solutions and update knowledge base articles
Mentor junior support engineers

Skills

About Stellar Cyber

stellarcyber.ai

Headquarters

San Jose, California, United States

Company Size

51-200 employees

Founded

2017

View Profile

Stellar Cyber offers an automation-driven SecOps platform that unifies AI-powered SIEM, NDR, and Open XDR in a single open, unified solution. It leverages multi-layer AI and a human-augmented autonomous SOC to accelerate detection, investigation, and response. The platform emphasizes openness and interoperability, enabling security teams to orchestrate cross-domain analytics and workflows across complex environments. In short, it provides an AI-enabled, Open XDR-based SecOps platform designed for end-to-end security operations automation.