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Sr. Technical Support Engineer at Pendo - ApplyBlast

Sr. Technical Support Engineer

Pendo

2 months ago

3.1 on Glassdoor

Raleigh, North Carolina, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Technical Support Engineer at Pendo will own end‑to‑end customer issues across web and mobile products, handling debugging, resolution, documentation, and feedback loops while leveraging AI tools. The role involves triaging cases, providing technical guidance, translating customer signals into product insights, and contributing to knowledge base creation and team enablement.

Responsibilities

Triage, diagnose, and resolve technical issues across web and mobile products
Translate customer pain into reproducible test cases and product feedback
Create and maintain internal knowledge‑base content at scale

Skills

About Pendo

pendo.io

Headquarters

Raleigh, North Carolina, United States

Company Size

501-1000 employees

Founded

2013

View Profile

Pendo is an AI-powered analytics and adoption platform that helps teams understand user behavior across software products and AI agents, driving adoption and connecting digital experiences to business outcomes. It offers product analytics, in-app guides, session replay, AI agent analytics, churn prediction, and user feedback tools. Serving over 14,000 teams, Pendo is designed for product, IT, revenue, and marketing teams looking to improve user experiences and prove ROI across their entire digital portfolio.