Sr. Technology Manager - Command Center Incident Management

Merrill Lynch

1 month ago

3.9 on Glassdoor

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Senior Technology Manager at Bank of America is responsible for leading incident management operations within the Command Center, developing high-performing teams, refining operational processes, and implementing data-driven improvements to enhance service stability and incident resolution. The role involves global leadership, strategic planning, and effective communication with senior executives to ensure operational excellence.

Skills

Qualifications

5-10+ years of experience in IT Operations or Command CentersLeadership experience including managing global teamsProficiency with monitoring/alerting systems (e.g., Splunk, Netcool)Understanding of infrastructure and application infrastructureITIL certification or equivalent

About Merrill Lynch

ml.com

Merrill Lynch is the wealth management arm of Bank of America, providing financial advisory and investment services to individuals, families, and institutions. It delivers personalized planning and portfolio management — including retirement, trust, estate, and brokerage solutions — supported by in-house research, digital tools, and broad institutional resources. Clients work with Merrill financial advisors to pursue long-term goals across every stage of life and career. The firm emphasizes an integrated offering that combines advisory expertise with Bank of America’s banking and custody capabilities.