Voice of Customers (VOC) Analyst - Singapore

Plaud AI(2 months ago)

SingaporeOnsiteFull TimeSenior$116,017 - $156,835 (estimated)User Ops

About this role

The Voice of Customers (VoC) Analyst at Plaud Inc. is responsible for designing and implementing an end-to-end VoC framework that integrates customer feedback from various touchpoints, such as apps, web, and support. The role entails building scalable feedback systems, conducting qualitative and quantitative analyses, and delivering insights to drive product development and enhance the customer experience. With a focus on stakeholder management and executive reporting, the analyst translates customer data into actionable business recommendations, ensuring that user feedback directly influences company decisions.

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Required Skills

Voice of Customer
Survey Design
Data Analysis
Insight Storytelling
Customer Advocacy
Stakeholder Management
CX Program Management
Qualitative Analysis
Quantitative Analysis
Analytics Platforms

+5 more

About Plaud AI

plaud.ai

Plaud US is recognized as the world's leading AI note-taking brand, serving over one million users globally. The company specializes in innovative solutions for note-taking, including their AI voice recorder and AI note taker, designed to enhance productivity and streamline the process of capturing and organizing information. Plaud's offerings are tailored for both personal and professional use, making it a trusted tool for individuals and businesses alike. With a commitment to quality and user-friendly technology, Plaud continues to set the standard in the AI productivity space.