Sr. Workforce Analyst
Assurant
About this role
A Senior Workforce Analyst at Assurant is responsible for overseeing enterprise-level contact center performance for US Lifestyle and Global Housing, ensuring alignment with client SLAs across multiple sites and vendor partners. The role acts as the central communication hub during system outages and business continuity events and influences operational cost and staffing efficiency. This is a remote position supporting cross-functional coordination and decision-making at the enterprise level.
Skills
Qualifications
About Assurant
assurant.inA leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
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About Assurant
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$50k – $82k
per year