Sr. Workforce Analyst
Assurant Global Protection Services(1 month ago)
About this role
A Senior Workforce Analyst at Assurant is responsible for overseeing enterprise-level contact center performance for US Lifestyle and Global Housing, ensuring alignment with client SLAs across multiple sites and vendor partners. The role acts as the central communication hub during system outages and business continuity events and influences operational cost and staffing efficiency. This is a remote position supporting cross-functional coordination and decision-making at the enterprise level.
Required Skills
- Workforce Management
- Intraday Forecasting
- SLA Monitoring
- Data Analysis
- Excel
- Reporting
- Vendor Management
- Communication
- ACD Platforms
- BCP Coordination
Qualifications
- High School Diploma
- GED
About Assurant Global Protection Services
assurant.inA leading global protection company that safeguards and services connected devices, homes, and automobiles in collaboration with the world’s top brands.
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