Staff Design Researcher
Twilio(11 days ago)
About this role
A Staff Design Researcher on Twilio’s Emerging Technology and Innovation team leads long-horizon (3–5+ year) research to imagine and validate breakthrough product concepts. The role focuses on exploring future technologies (AI/ML, AGI, quantum, blockchain) and turning bold ideas into prototypes and de-risked opportunities. This is a remote position collaborating closely with researchers, engineers, and product managers to identify strategic growth opportunities for Twilio.
Required Skills
- Design Research
- User Research
- Ethnography
- Contextual Inquiry
- Prototyping
- Experimentation
- Qualitative Analysis
- Quantitative Analysis
- Storytelling
- Communication
+3 more
Qualifications
- Bachelor’s or Advanced Degree in HCI, Design, Psychology, Anthropology or related
About Twilio
twilio.comTwilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.