Staff Engineer, Cloud & Hyperscale Storage - Customer Technical Support

Western Digital is seeking a Staff Engineer to join the Customer Technical Sales & Support organization, acting as the primary technical bridge between WD Engineering and strategic cloud and hyperscaler customers. The role involves leading technical engagements from early evaluation through production support, driving issue resolution across firmware, hardware, and systems teams, and translating customer needs into actionable input for product and engineering roadmaps. This individual contributor position requires a deep understanding of customer storage architectures, qualification requirements, and deployment models in cloud or hyperscale environments.