Staff Forward Deployed Engineer

Intercom(1 month ago)

HybridFull TimeSenior$159,748 - $214,139 (estimated)Forward Deployed Engineering

About this role

Intercom is hiring a Staff Forward Deployed Engineer to work directly with strategic customers to implement and scale their AI-driven customer service solution, Fin. The role operates with high autonomy to set direction, represent Intercom in high-stakes customer settings, and influence product and go-to-market decisions. The position also leads and evolves the Forward Deployed Engineering function, mentoring engineers and shaping cross-functional collaboration across Sales, Success, and Product.

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Required Skills

SaaS
Leadership
Decision Making
AI/ML
Collaboration
Programming
REST APIs
Communication
Travel
Mentorship

+3 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.