About this role
As a Staff Machine Learning Scientist at Zendesk, you will lead research and development efforts in machine learning and artificial intelligence to enhance customer service experiences globally. This role involves mentoring scientists, driving the adoption of foundational models, and collaborating with engineering teams to implement ML solutions that scale. Additionally, you will represent Zendesk in the wider AI community through publications and conferences, steering the technological direction of the company.
Required Skills
- Machine Learning
- NLP
- AI Algorithms
- Mentoring
- Statistical Analysis
Qualifications
- MSc in Computer Science
- PhD in Computer Science
About Zendesk
zendesk.comDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.
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