Staff Product Support Engineer - Cloud Support

Acceldata(28 days ago)

Bengaluru, IndiaOnsiteFull TimeSenior$137,983 - $185,859 (estimated)Customer Support

About this role

The Staff Product Support Engineer / Product Specialist (Cloud Support SME) at Acceldata is responsible for owning complex customer issues across major cloud ecosystems and ensuring stable, performant data observability operations. The role sits at the intersection of product expertise and customer success, acting as a trusted partner to Gold and Enterprise customers. It involves working on a complex cloud-native platform and contributing to the evolution of Acceldata’s data observability offerings. The position offers exposure to distributed, scalable environments and diverse customer use cases in a fast-paced setting.

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Required Skills

Cloud Ecosystems
AWS
Azure
GCP
Data Lakes
Kubernetes
Docker
Linux Administration
Customer Support
Technical Architecture

+10 more

About Acceldata

acceldata.io

Acceldata is an agentic data management platform that delivers enterprise-grade data observability, governance, optimization, and AI-driven operations. It helps organizations detect, diagnose, and automatically remediate data issues to improve reliability and reduce downtime across hybrid and multi‑cloud environments. The platform combines monitoring, metadata/lineage, automated remediation, and cost/performance optimization to raise data quality and operational efficiency. Enterprises use Acceldata to cut data infrastructure costs, accelerate analytics and AI initiatives, and maintain trusted data at scale.