Staff Site Reliability Engineer
Talkdesk
About this role
This role is a senior engineering position focused on improving developer experience by building and maintaining Talkdesk’s internal PaaS and platform services. The engineer will help ensure high availability, reliability, and scalability of mission-critical systems while enabling teams to be self-sufficient across the software lifecycle. The position emphasizes reliability practices, automation, and collaboration with software and product teams to drive operational excellence.
Skills
About Talkdesk
talkdesk.comTalkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.
Recent company news
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About Talkdesk
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Talkdesk.
Salary
$142k – $191k
per year