Staff Software Engineer, Backend (AI Agent Integrations)
Cresta
About this role
Cresta is developing AI-powered contact center solutions that integrate with enterprise platforms to enhance customer interactions. The company focuses on building scalable, real-time backend systems that facilitate AI and human collaboration, optimizing customer service workflows.
Skills
About Cresta
cresta.comIndustries
Technology
Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
Recent company news
Sequoia CapitalHow AI Will Transform Contact Centers: Cresta CEO Ping Wu
Nov 2, 2025
Dallas InnovatesPrivate Equity Firm Cresta Names New Partner and Head of Capital Formation, Elevates Two Senior Leaders
Dec 7, 2025
TipRanksCresta Emphasizes AI-Driven Approach to Customer Experience Transformation
1 week ago
The Malaysian ReserveForbes Names Cresta One of America’s Best Startup Employers of 2026
1 week ago
PR NewswireCresta Extends Global Footprint with New Offices in APAC and EMEA
Apr 23, 2025
About Cresta
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cresta.
Salary
$160k – $220k
per year
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