Staff Software Engineer - Conversational AI & Automation

Aisera(4 months ago)

Santa Clara, CAOnsiteFull TimeSenior$150,000 - $190,000Engineering

About this role

A Staff/Sr. Staff Software Engineer role focused on designing and developing conversation AI and automation building blocks within a microservices architecture. The position requires providing technical leadership and shaping product vision while collaborating with product, data science, and engineering teams. The role is based in the Santa Clara, CA office and involves onsite interviews as part of the hiring process.

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Required Skills

Microservices
Distributed Systems
Java
Python
Database Design
SQL
NoSQL
System Design
Scalability
Observability

+8 more

Qualifications

Bachelor's Degree in Computer Science or Related Field

About Aisera

aisera.com

Aisera is an enterprise AI company that delivers an "agentic" AI platform to automate service and support across IT, customer service, HR, finance, and security operations. Its solution combines conversational AI, virtual agents, knowledge management, and workflow automation to resolve tickets, answer employee and customer questions, and execute remediation with minimal human intervention. Aisera integrates with core enterprise systems (ServiceNow, Salesforce, Microsoft, SAP, etc.) to deflect requests, boost employee productivity, and reduce operational costs. Customers pick Aisera for its pretrained enterprise models, low-code integrations, and focus on improving both employee and customer experiences.