Director of Customer Success

Aisera(4 months ago)

Palo Alto, CAOnsiteFull TimeDirector$175,000 - $210,000Customer Success

About this role

The Director of Customer Success will lead Aisera’s strategic customer relationships and scale a high-performing customer success organization to drive adoption, business transformation, and net revenue retention. This executive-facing role partners with Sales, Services, and Product to create repeatable playbooks, measurable impact libraries, and long-term strategic relationships with enterprise customers. The position is highly visible and focused on expanding customer investment across IT, HR, Customer Service, and AIOps domains.

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Required Skills

Executive Presence
Customer Success
Team Leadership
NRR
Upsell
Playbook Development
Value Realization
Health Telemetry
Dashboarding
Product Partnership

+5 more

Qualifications

Bachelor's Degree

About Aisera

aisera.com

Aisera is an enterprise AI company that delivers an "agentic" AI platform to automate service and support across IT, customer service, HR, finance, and security operations. Its solution combines conversational AI, virtual agents, knowledge management, and workflow automation to resolve tickets, answer employee and customer questions, and execute remediation with minimal human intervention. Aisera integrates with core enterprise systems (ServiceNow, Salesforce, Microsoft, SAP, etc.) to deflect requests, boost employee productivity, and reduce operational costs. Customers pick Aisera for its pretrained enterprise models, low-code integrations, and focus on improving both employee and customer experiences.