Staff Software Engineer, Insights

Decagon(2 months ago)

San Francisco, CAOnsiteFull TimeSenior$300,000 - $375,000Engineering, Product & Design

About this role

As a Staff Software Engineer on the Insights team at Decagon, you will lead the architecture and technical direction of a new insights platform aimed at enhancing customer understanding of AI agent interactions. This role involves building foundational product experiences, defining workflows and visualizations, and driving iterations based on user feedback. You will also mentor engineers and collaborate closely with Product Management, Design, and Agent Engineering to shape the long-term roadmap and establish high engineering standards within a dynamic environment. Candidates should have over 8 years of engineering experience, proficiency in Typescript or Python, and a proven track record in developing user-facing analytics products.

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Required Skills

Software Architecture
Technical Leadership
Product Development
User Experience
Agile Methodologies
Team Mentorship
Data Analysis
Prototyping
Technical Documentation
Collaboration

+10 more

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.