Staff Software Engineer, Insights
Decagon
About this role
As a Staff Software Engineer on the Insights team at Decagon, you will lead the architecture and technical direction of a new insights platform aimed at enhancing customer understanding of AI agent interactions. This role involves building foundational product experiences, defining workflows and visualizations, and driving iterations based on user feedback. You will also mentor engineers and collaborate closely with Product Management, Design, and Agent Engineering to shape the long-term roadmap and establish high engineering standards within a dynamic environment. Candidates should have over 8 years of engineering experience, proficiency in Typescript or Python, and a proven track record in developing user-facing analytics products.
Skills
About Decagon
decagon.aiDecagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.
Recent company news
Decagon Unveils Proactive Agents – The AI Concierge for Every Customer In The Agentic Commerce Era
3 days ago
Decagon completes first tender offer at $4.5B valuation
1 week ago
How AI Startup Decagon Plans To Take On Salesforce And Sierra
Dec 2, 2025
Decagon AI raises $250M at $4.5B valuation to scale AI concierge platform
1 month ago
Decagon hits $4.5B valuation in first tender offer
1 week ago
About Decagon
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Decagon.
Salary
$300k – $375k
per year