Strategic Customer Success Manager (12 month Fixed Term Contract)

Canva

1 month ago

Remote

Full Time

Senior

0 applicants

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About this role

This role involves managing strategic accounts within a SaaS environment for Canva, focusing on customer onboarding, overcoming challenges, and account expansion. The position emphasizes collaboration, process improvement, and fostering a customer-centric culture, with opportunities for growth and learning in a fast-paced, innovative company.

Skills

About Canva

canva.com

Canva is a web- and mobile-based graphic design platform that makes it easy for individuals and teams to create presentations, social media graphics, documents, videos, and print materials using a drag-and-drop editor and thousands of templates. It bundles a large library of stock photos, icons, fonts and prebuilt layouts with collaboration tools, brand kits, simple animation, and export/print options. Canva offers free and paid tiers (Pro, Teams, Enterprise, Education, Nonprofit) and integrates with common apps and workflows to support creators, marketers, teachers, and businesses of all sizes. Users choose Canva for its low learning curve, extensive template library, and built-in teamwork and brand-management features.