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Strategic Customer Success Manager at Syndigo - ApplyBlast

Strategic Customer Success Manager

Syndigo

1 month ago

3.5 on Glassdoor

Chicago, Illinois, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Strategic Customer Success Manager owns post-sale relationships for Syndigo's largest enterprise accounts, acting as a trusted advisor to drive product adoption, retention, and business expansion. This role involves managing a portfolio of 8-12 strategic customers, establishing success metrics, and leading executive-level conversations to ensure value realization. The position requires collaborating with internal teams to improve workflows and product offerings while serving as the primary point of contact for customer escalations and growth opportunities.

Responsibilities

Own end-to-end success of strategic enterprise accounts following implementation
Drive deep product adoption and identify barriers to remove roadblocks
Lead executive-level conversations focused on value delivered and strategic alignment

Skills

About Syndigo

syndigo.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

1973

View Profile

Syndigo offers a Product Experience Cloud that helps manufacturers, retailers, and distributors centralize product data, manage digital assets, and optimize product content across channels. The platform combines product information management (PIM), master data management (MDM), digital asset management, and content syndication to accelerate time‑to‑market, ensure compliance, and deliver consistent product experiences. Customers use Syndigo to standardize and govern product data, automate workflows, and distribute enriched content to e‑commerce sites, retailers, and marketplaces.