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Strategic Support Associate at National Life Insurance Company - ApplyBlast

Strategic Support Associate

National Life Insurance Company

3 days ago

3.8 on Glassdoor

Lansing, Michigan, United States

Onsite

Part Time

Intern

0 applicants

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About this role

The Strategic Support Associate serves as the central point of contact for the Associate Technology Operations Service Desk, managing incidents, service requests, and communications to ensure smooth IT business operations. This role involves diagnosing technical issues, escalating tickets as needed, and maintaining high availability for incoming support calls. The associate will also contribute to continuous improvement initiatives and leverage AI-driven platforms to enhance service capabilities.

Responsibilities

Receive, log, and manage incoming service requests and incidents via phone, email, or ticketing system
Diagnose and resolve technical issues related to hardware, software, network connectivity, and user access
Triage service requests and incidents to Level 2 and Level 3 support teams and escalate as needed

Skills

About National Life Insurance Company

nationallife.com

Headquarters

Montpelier, Vermont, United States

Company Size

1001-5000 employees

Founded

1848

View Profile

National Life Group is a life insurance and financial services company headquartered in Montpelier, Vermont, with roots dating to 1848. It offers life insurance, annuities, retirement planning and investment products for individuals, families and businesses to help them pursue long‑term financial goals and provide peace of mind. The firm emphasizes stability, advisor distribution and community responsibility through programs and a corporate foundation.