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Service Desk Analyst at DXC Technology - ApplyBlast

Service Desk Analyst

DXC Technology

17 days ago

3.5 on Glassdoor

Farnborough, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The Service Desk Analyst serves as the first point of contact for IT support, providing professional Level 1 and Level 2 technical assistance across the organization. The role involves diagnosing and resolving incidents, fulfilling service requests, and ensuring high-quality, responsive service within an ITIL-aligned environment. Success in this position requires strong troubleshooting skills, effective communication, and the ability to manage tickets according to agreed processes and SLAs.

Responsibilities

Provide Level 1 and Level 2 IT support across multiple channels
Diagnose and resolve technical incidents and service requests
Manage ticket queues and ensure resolution within SLA targets

Skills

About DXC Technology

dxc.com

Headquarters

Ashburn, Virginia, United States

Company Size

10001+ employees

Founded

2017

View Profile

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.