Strategic/National Account Service Consultant I/II/III (Rochester Region)
Excellus BCBS(2 months ago)
About this role
The Account Service Consultant supports the servicing of brokers, members, and employer group administrators for a health plan, ensuring timely, accurate responses to inquiries across phone, email, and in-person channels. The role maintains communication with Sales and internal business partners, supports group implementations and renewals, and helps improve group and broker satisfaction and retention.
Required Skills
- Customer Service
- Account Management
- Broker Relations
- Group Implementation
- Renewals
- HIPAA
- Communication
- Problem Solving
- Microsoft Office
- Enrollment
Qualifications
- High School Diploma
- Associate Degree (Preferred)
- NYS Accident & Health License
- CMS Medicare Training
About Excellus BCBS
excellusbcbs.comOfficial site of Excellus BCBS, a trusted health insurance plan for over 85 years. Shop for affordable health plans including Medicare, medical, dental, vision, and employer plans.
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