Strategist, Agent Development

Sierra(2 days ago)

Toronto, OntarioOnsiteFull TimeSenior$144,000 - $228,000Product

About this role

Sierra is creating an AI platform aimed at enhancing customer experiences. The company values trust, customer obsession, craftsmanship, intensity, and family, fostering a supportive culture. They are seeking an Agent Strategist to collaborate on developing AI customer service agents, bringing technical, strategic, and leadership skills.

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Required Skills

AI
Product Management
Conversational Design
Customer Insight
Software Development
Engineering Principles
Data Analysis
Technical Communication
Project Management

Qualifications

Degree in Computer Science, Engineering, Mathematics, or related field
MBA or equivalent experience

About Sierra

sierra.ai

Sierra is a technology company focused on enhancing customer experiences through artificial intelligence. By leveraging AI, Sierra provides businesses with tools and capabilities to create more human, engaging interactions with their customers. Their innovative approach aims to transform standard service methods into personalized experiences, driving customer satisfaction and loyalty. With a commitment to making AI accessible, Sierra empowers companies to optimize their operations and improve customer engagement.

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