Strategy & Operations Manager, Support
OpenAI
About this role
The Strategy & Operations Manager, Support at OpenAI is responsible for leading the Strategy & Operations team within the User Operations organization to enhance customer support operations. This role involves designing and evolving the support model, managing capacity planning, and developing AI-driven operational strategies to improve efficiency and customer experience. The manager will collaborate with key stakeholders to tackle scaling challenges and ensure alignment between strategy, planning, and execution while driving continuous improvement in support performance metrics.
Skills
About OpenAI
openai.comOpenAI is an AI research and deployment company that develops advanced artificial intelligence models and products, including ChatGPT and APIs, to help people and organizations solve problems, create content, and build intelligent applications.
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About OpenAI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for OpenAI.
Salary
$310k
per year