Strategy & Operations Manager, Support

OpenAI(2 months ago)

HybridFull TimeManager$310,000 - $310,000Go To Market

About this role

The Strategy & Operations Manager, Support at OpenAI is responsible for leading the Strategy & Operations team within the User Operations organization to enhance customer support operations. This role involves designing and evolving the support model, managing capacity planning, and developing AI-driven operational strategies to improve efficiency and customer experience. The manager will collaborate with key stakeholders to tackle scaling challenges and ensure alignment between strategy, planning, and execution while driving continuous improvement in support performance metrics.

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Required Skills

Strategy Leadership
Operations Management
Team Development
Service Strategy
Support Model Design
Capacity Planning
Forecasting
Stakeholder Collaboration
AI Integration
Automation Strategy

+11 more

About OpenAI

openai.com

The company specializes in providing innovative solutions to enhance online experiences for businesses and consumers. It offers a range of products and services designed to streamline operations, improve customer engagement, and drive growth in the digital landscape. With a focus on user experience and cutting-edge technology, the company aims to empower businesses to thrive in a rapidly evolving market.

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