Subject Matter Expert - Corporate Office - Hicare
Rentokil Initial(7 months ago)
About this role
An Associate Subject Matter Expert (SME) in Customer Service who supports new joiners during on-the-job training by providing real-time guidance, resolving escalations, and ensuring understanding of processes and KPIs. The role reports to the Assistant Manager and collaborates with internal teams and external stakeholders to drive rookie readiness and performance.
Required Skills
- Product Knowledge
- Process Knowledge
- Communication
- Escalation Management
- Objection Handling
- Coaching
- Call Dispositioning
- Ticket Handling
- KPI Monitoring
- Performance Monitoring
Qualifications
- HSC
About Rentokil Initial
rentokil-initial.comRentokil Initial is a leading global provider of pest control, hygiene, and property care services, dedicated to protecting people and enhancing lives. The company operates in various sectors, offering tailored solutions to businesses and homes, including pest prevention, termite control, and sanitary services. With a strong emphasis on innovation and sustainability, Rentokil Initial leverages advanced technologies and expert teams to deliver high-quality services across numerous countries.
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