Subject Matter Expert
DoorDash Mexico(2 months ago)
About this role
DoorDash is seeking a Subject Matter Expert (SME) within its Support/CXI organization to serve as a peer leader for frontline support teams. The role focuses on helping teammates navigate complex scenarios and maintaining high service quality across key lines of business while partnering closely with support leadership.
Required Skills
- Customer Support
- Case Resolution
- Issue Escalation
- Process Improvement
- Workflow Guidance
- Knowledge Sharing
- Tool Proficiency
- Cross-Functional Collaboration
- Quality Assurance
- Peer Coaching
About DoorDash Mexico
careersatdoordash.comNew Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.
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