Subject Matter Expert (INTERNAL ONLY)
Atento
About this role
This operational structure aims to optimize the performance management, training, and support functions within a multi-site environment, ensuring effective ticket resolution, continuous team development, and robust reporting. It delineates roles for supervisors, senior agents, and trainers to foster a cohesive and efficient pillar management process.
Skills
About Atento
atento.comAtento is a multinational leader in customer experience (CX) and business process outsourcing (BPO), offering consulting-led, managed services to design and operate customer-centric programs. It supports clients across technology, telecommunications and other industries with customer care, back‑office outsourcing, digital transformation and AI‑driven optimization. Atento combines consulting, technology and operations to improve engagement, efficiency and measurable business outcomes.
About Atento
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Atento.
Salary
$128k – $168k
per year