Subject matter Expert
RingCentral(1 month ago)
About this role
A Subject Matter Expert (SME) supporting RingCentral’s Customer Support organization by serving as a technical expert for Tier 1 agents across RingCentral brands. The role is part of the global cloud communications company's support team and partners with backend teams to ensure effective technical guidance and service continuity.
Required Skills
- VoIP
- Networking
- Routers
- Modems
- Troubleshooting
- Escalation Management
- Outage Management
- CRM
- Call Analysis
- Communication
+1 more
Qualifications
- Bachelor's Degree
- 2 Years Collegiate Education
About RingCentral
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