Subject Matter Expert, MXO Merchant Support

DoorDash Mexico(10 days ago)

Tempe, AZOnsiteFull TimeSenior$60,000 - $75,000Customer Support

About this role

This role is focused on supporting the DoorDash Merchant Support team by providing expert guidance on real-time escalated support cases. The candidate will investigate complex issues, identify operational improvements, and collaborate cross-functionally to enhance customer experience and operational efficiency.

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Required Skills

Customer Support
Troubleshooting
Data Analysis
Communication
Cross-Functional Collaboration
Issue Resolution
Operational Improvement
Tools and Technology
Team Mentoring
Quality Assurance

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.

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