Success Operations Specialist

ShipBob, Inc.(1 month ago)

RemoteFull TimeJunior$47,248 - $63,690 (estimated)Merchant Success Operations

About this role

The Success Operations Specialist joins ShipBob’s Supply Chain Innovation team to support the company’s largest B2B merchants and drive merchant growth through white‑glove support and strong partnerships. The role focuses on ensuring shipment and retail compliance, accurate documentation and billing, and close collaboration with Product, Operations, Implementation and Merchant Success teams. The position reports to the Manager, Merchant Success Operations and acts as a point of contact for merchant operational needs and escalations.

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Required Skills

Purchase Orders
Shipment Coordination
BOL Creation
Labeling
Dock Appointments
Retail Compliance
Issue Escalation
Shipment Notices
Tech Troubleshooting
TMS Management

+7 more

About ShipBob, Inc.

shipbob.com

ShipBob is a technology-driven third-party logistics (3PL) provider that offers warehousing, inventory management, and order fulfillment for e-commerce and omnichannel brands. It runs a distributed network of fulfillment centers across the U.S. and internationally and pairs physical logistics with cloud-based software for inventory tracking, order routing, shipping optimization, returns, and value‑added services like kitting and custom packaging. ShipBob integrates with major ecommerce platforms and marketplaces and exposes APIs and analytics so merchants get real-time visibility and control. Merchants use ShipBob to shorten delivery times, lower fulfillment costs, and scale logistics without building their own operations.