Supervisor, Call Center
Brigham and Women(1 month ago)
About this role
The Neurology Contact Center Supervisor leads a team of remote specialty schedulers to ensure high-quality, patient-centered scheduling and support. The role focuses on overseeing contact center operations, maintaining service standards, and collaborating with partners to improve workflows within the neurology service line.
Required Skills
- Leadership
- Contact Center
- Epic
- Calabrio
- Finesse
- Workforce Management
- Coaching
- Mentoring
- Performance Management
- Communication
+5 more
Qualifications
- High School Diploma
- Associate's Degree
About Brigham and Women
brighamandwomens.orgBrigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.
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