Supervisor, Claims

The Complex Claims Supervisor oversees the day-to-day execution, quality, and timeliness of complex claims, owning claim outcomes, associate performance, and customer experience. This frontline leadership role involves managing and coaching specialists, serving as the first line of escalation for high-value or sensitive claims, and monitoring team performance against key metrics. The position requires strong analytical, problem-solving, and supervisory skills within a fast-paced, high-exposure claims environment.