Supervisor, Customer Resolution
Freedom Mortgage
About this role
A Customer Resolution Supervisor at a mortgage company manages high-risk loans and complex customer issues, resolving disputes and ensuring compliance with federal guidelines. The role focuses on advocating for customers, resolving issues quickly, and identifying root causes to reduce complaints.
Skills
About Freedom Mortgage
freedommortgage.comWe can help you buy a home, get cash from your home’s equity, or refinance. We provide exceptional mortgage servicing to more than 2.7 million homeowners!
Recent company news
Consumer Financial Services Law MonitorEighth Circuit Confirms Limits on FCRA Furnisher Duties in Late-Payment Dispute Against Mortgage Servicer
2 weeks ago
Rowan TodayFrom insurance to mortgages: Freedom Mortgage founder shares career lessons
Dec 8, 2025
Mortgage Professional AmericaLawsuit accuses Freedom Mortgage of disguising PACE liens as escrow
1 month ago
Yahoo FinanceFreedom Mortgage review 2026
1 month ago
SmartAssetFreedom Mortgage Review 2026
3 weeks ago
About Freedom Mortgage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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