Supervisor, Customer Service & Order Management

The Supervisor, Customer Service & Order Management oversees the complete customer order lifecycle from receipt through delivery and job close for both the Chiller and Smardt Air business lines. This single-incumbent role serves as the primary point of contact for order entry, status updates, and logistics while establishing service standards and workflows. The position is responsible for ensuring order accuracy, managing escalations, and driving a high-quality customer experience across the entire order-to-delivery process.