Supervisor de Experiencia B2B
Millicom(4 days ago)
About this role
This role involves overseeing the customer experience strategy for Tigo's B2B segment, ensuring continuous improvement and digital transformation initiatives. The supervisor will manage customer interactions across channels, analyze feedback, and foster a customer-centric culture to enhance satisfaction and loyalty.
Required Skills
- Customer Journey
- Digital Transformation
- Data Analysis
- Quality Management
- User Experience
- Service Level Agreements
- Process Improvement
- Channel Management
- Feedback Analysis
- B2B
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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