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Supervisor Front Office - Estrel Tower at Estrel - ApplyBlast

Supervisor Front Office - Estrel Tower

Estrel

3 months ago

Berlin, Germany

Onsite

Full Time

Senior

0 applicants

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About this role

We are seeking a Front Office Manager to join the pre-opening team of Der Estrel Tower, Berlin's tallest hotel. This role involves leading the front office operations, managing guest relations, and coordinating with various departments to ensure a seamless experience. The successful candidate will oversee check-ins, handle VIP arrivals, and step in as Manager on Duty to maintain high service standards.

Responsibilities

Oversee daily front office operations and ensure smooth workflows
Manage check-in, check-out, and VIP guest arrivals
Lead and mentor the front office team during shifts
Handle guest complaints and resolve operational issues
Coordinate with other departments to enhance guest experience

Skills

About Estrel

estrel.com

Headquarters

Berlin, Berlin, Germany

Company Size

501-1000 employees

Founded

1994

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Estrel Berlin is Europe's largest hotel, entertainment, and congress complex, located in Berlin-Neukölln, Germany. It offers over 1,125 hotel rooms and suites, 30,000m² of congress and event space, live entertainment shows, and the upcoming 176-meter Estrel Tower. The company serves a wide range of guests from leisure travelers to large-scale international conferences and events.