Supervisor of IT Support Services

Altera Digital Health India(1 month ago)

Pittsburgh, PA, Pennsylvania, United StatesOnsiteFull TimeManager$80,000 - $95,000IT Support Services

About this role

The Supervisor of IT Support Services leads an onsite team delivering IT support for a hospital account, ensuring service quality, client satisfaction, and account profitability. The role focuses on developing and coaching team members, managing client relationships, and communicating progress to hospital leadership. It requires oversight of operational tasks such as endpoint patching, hardware inventory, and staff orientation.

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Required Skills

IT Services
Client Management
Recruitment
KPI Tracking
Team Leadership
Coaching
Performance Feedback
Employee Recognition
Communication
Endpoint Patching

+4 more

Qualifications

Bachelor's Degree

About Altera Digital Health India

alterahealth.com

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.