Supervisor of Servicing, Client Happiness

Domino Data Lab(6 days ago)

RemoteFull TimeManager$77,000 - $95,000Servicing / Client Happiness

About this role

The Supervisor of Servicing, Client Happiness at Earnest is a frontline management role within the servicing organization focused on delivering excellent client experiences for student loan products. The position supports the company’s mission to make higher education accessible and affordable by ensuring high-quality servicing for borrowers. It reports to the Servicing Manager and works within the company’s customer-facing operations.

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Required Skills

Team Leadership
Coaching
Loan Servicing
CRM
Compliance
Communication
Problem Solving
Analytics
Workforce Management
Customer Service

About Domino Data Lab

careerpuck.com

Puck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.