Supervisor, Service Recovery
Airbnb(19 days ago)
About this role
The role of Service Recovery Leader at Airbnb involves guiding the Service Recovery team during sensitive and complex escalations, ensuring high-quality support in high-pressure situations. This leader is responsible for orchestrating multiple urgent cases while building a high-performing team of escalation specialists to effectively navigate challenging scenarios and influence cross-functional stakeholders.
Required Skills
- Team Leadership
- Stakeholder Management
- Crisis Management
- Operational Judgement
- Strategic Thinking
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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