Supervisor - Success & Investigative Services
Modivcare(2 months ago)
About this role
Supervisor for Success & Investigative Services overseeing a team that supports members, providers, and agencies to ensure high-quality customer service and reduced complaints and grievances. The role emphasizes relationship management, trend analysis, staff coaching, and driving improvement initiatives to enhance member experience and operational performance.
Required Skills
- Complaint Monitoring
- Call Quality
- Coaching
- Performance Management
- Process Improvement
- Escalation Management
- Root Cause Analysis
- Microsoft Excel
- Communication
- Multitasking
Qualifications
- Bachelor's Degree
About Modivcare
modivcare.comWe bring quality patient transportation, meal delivery, remote patient monitoring, and personal in-home care to homes all across America at Modivcare.
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