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Supervisor, Technical Support at Point B - ApplyBlast

Supervisor, Technical Support

Point B

6 months ago

2.7 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

A Supervisor, Technical Support leads a team of call center agents, drives performance, and ensures exceptional service through coaching and training. The role involves managing escalated issues, enforcing policies, and improving processes.

Skills

Qualifications

Bachelor’s DegreeCall Center ExperienceSupervisory ExperienceTechnical SkillsWord Processing

About Point B

pointb.com

Headquarters

Seattle, Washington, United States

Company Size

501-1000 employees

Founded

1995

View Profile

Point B is a management consulting and professional services firm that helps organizations design and deliver business and technology transformations. They combine strategy, product and technology delivery, design, and organizational change capabilities to unlock human potential and drive measurable outcomes. Point B emphasizes a collaborative, client-centered approach—partnering alongside leadership and teams to co-create solutions and ensure adoption. They work with mid‑market and enterprise clients across industries such as healthcare, finance, retail, energy and the public sector.