Supervisor, WFM

Philip Morris International(22 days ago)

Hyderabad, IndiaOnsiteFull TimeManager$76,457 - $102,548 (estimated)Workforce Management

About this role

The Supervisor, WFM at Concentrix leads workforce management for a contact center location in Hyderabad, focusing on aligning staffing and analytics to business needs. The role works cross-functionally with operations and HR to support efficient service delivery and performance monitoring.

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Required Skills

WFM Tools
Advanced Excel
Data Analysis
Forecasting
Scheduling
Reporting
Team Leadership
Communication
Problem Solving

Qualifications

Graduation

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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