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© All Rights Reserved. ApplyBlast.com
CommunityAmerica Credit Union
This position is responsible for assisting members with escalated inquiries and leading the team by example to meet client and service level needs. The Supervisor oversees daily call center activities, provides coaching and training to up to 10 Member Services Specialists, and ensures department answer rates and SLAs are achieved. The role involves resolving complex complaints, monitoring call quality, and supporting the Department Manager with team performance and process improvements.
CommunityAmerica Credit Union is the #1 credit union in Missouri, a member-owned, not-for-profit financial institution headquartered in the Kansas City area. It offers a comprehensive range of personal and business financial services, including checking and savings accounts, auto, mortgage, and personal loans, credit cards, insurance, and financial planning and wealth management. The credit union is deeply invested in member financial well-being, sharing profits annually through its Profit Payout program, and as of November 2025, has joined forces with UNIFY Financial Credit Union to expand its reach.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CommunityAmerica Credit Union.
CommunityAmerica Credit Union didn’t post a salary, so this is our estimate from similar listings.
29% below the average for this role
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