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Supervisor at SmithRx - ApplyBlast

Supervisor

SmithRx

1 month ago

3.7 on Glassdoor

Plano, Texas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

SmithRx is seeking a motivated Supervisor to manage a team of call center agents, driving daily performance through coaching, mentoring, and tracking key performance indicators. This role focuses on delivering exceptional member experiences, monitoring agent interactions, and ensuring consistent capacity through attendance tracking. The Supervisor will also assist with onboarding and support members during peak call volumes.

Responsibilities

Manage and oversee a team of call center agents
Coach and mentor agents to drive performance and growth
Monitor agent interactions to ensure quality member experiences

Skills

About SmithRx

smithrx.com

Headquarters

Portland, Maine, United States

Company Size

501-1000 employees

Founded

2016

View Profile

SmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.