Supplier Performance & Relationship Manager

Monzo(2 months ago)

RemoteFull TimeManager$62,750 - $79,344Global Operations

About this role

Supplier Performance & Relationship Manager at Monzo within the Global Operations team, responsible for managing the day-to-day relationship with core banking outsourced partners to ensure high quality, efficient customer service. The role focuses on supplier oversight, governance, and enabling strong partnership between Monzo and external vendors while supporting operational growth and control.

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Required Skills

Supplier Management
Performance Oversight
Vendor Management
Data Analysis
Stakeholder Management
Contract Management
Team Management
Process Improvement
Risk Management
Forecasting

+2 more

About Monzo

monzo.com

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.