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Support Agent I at Renaissance - ApplyBlast

Support Agent I

Renaissance

4 months ago

3.0 on Glassdoor

Remote

Full Time

Intern

0 applicants

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About this role

A Support Agent I at Renaissance ensures optimal customer experience through professional support across multiple channels, troubleshoots technical issues, and resolves routine inquiries.

Responsibilities

Manage customer support interactions across multiple channels
Troubleshoot common technical issues
Resolve routine inquiries and provide accurate information
Develop and maintain working knowledge of supported products
Troubleshoot customer issues across operating systems and browsers

Skills

Qualifications

Exceptional customer service skillsStrong written and verbal communication skillsProven reliability and customer-centric approachAbility to learn complex systems and implement solutionsPositive attitude and collaboration skills

About Renaissance

renaissance.com

Headquarters

Wisconsin Rapids, Wisconsin, United States

Company Size

1001-5000 employees

Founded

1986

View Profile

Renaissance is an education technology company focused on K–12 assessment, personalized reading and math practice, and learning analytics under the tagline “See Every Student.” Its platform includes formative and benchmark assessments, adaptive practice tools, and data dashboards that help educators monitor student growth, differentiate instruction, and measure mastery. Schools and districts use Renaissance to screen students, guide interventions, and drive data-informed decisions that improve learning outcomes.