Support Analyst, Corporations

Carta(3 years ago)

RemoteFull TimeJunior$64,062 - $85,463 (estimated)Customer Support

About this role

A Support Analyst at Carta serves as a primary customer-facing representative for Carta’s private markets software, supporting fund administration, cap table management, and related products. The role is part of the customer support organization and interfaces with founders, investors, law firms, and company employees to ensure successful use of Carta’s platform. It contributes to Carta’s mission to modernize private market infrastructure through a connected ERP for private capital.

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Required Skills

Communication
Client Engagement
Phone Support
Email Support
Zoom Meetings
Documentation
Escalation Practices
Problem Solving
Multitasking
Detail Orientation

+2 more

About Carta

carta.com

Carta is an equity management platform that helps startups, private companies, investors, and employees manage ownership, cap tables, valuations, and equity plans. It offers cap table software, 409A valuations, stock option administration, and tools for fundraising and secondary transactions (including its CartaX marketplace), plus fund administration services for venture firms and LPs. Carta centralizes compliance, reporting, and liquidity workflows with secure, audited software and managed services to simplify equity operations. Widely adopted by startups and investors, it integrates with payroll, HR, and legal processes to keep ownership data accurate and actionable.